At Synergy Salon, we strive to give you a peaceful, natural and relaxing experience along with detailed and professional hair care. The Synergy experience is a memorable one. where the hair stylist listens to what YOU want and make you look AMAZING? YOU have found Synergy Salon. We (my mom, my sister-in-law, and myself) made the appointment on Saturday April 3rd and we were very excited because the salon had good reviews.Are you looking for a hair salon in Matthews, NC. However, when we got there, we were told the other stylist called out and it was just her and her assistant. They were very kind and we were happy for the most part when we left. When I washed my hair the next day, my hair came out in clumps with multiple hot spots and breakage from leaving the bleach on too long. I spent $420 plus a $90 tip and when I realized the state of my hair, I contacted the owner for a partial refund. Synergy Salon Sycamore Shopping Center 2325-A Matthews Township Parkway Matthews, NC 28105 Phone: 70 Click here to call HOURS Monday - Friday 9 am 8 pm Saturday 9 am 6 pm Sunday Open Seasonally We accept Visa, MasterCard, Discover, American Express and Debit cards. She told me she could not give me one, so this is my only option to let others know how business is conducted at this salon. She kept leaving us to talk to her maintenance man, David (I believe was his name). The other customer that was in the salon was neglected and ended up leaving with wet hair, and I could tell she was annoyed. Spending as much money as I did that day, I did not get the results of the price. I should also say that most of my hair is virgin, blonde hair, and the bleach was left on for at least 35 minutes. My mom only got a haircut, with an electric razor, and that cost an additional $90. I paid because her hair looks nice, but she could have gone to the Walmart salon and got the same results. I wish I had better things to say because I really enjoyed the owner and the assistant, but for her to not care about how she damaged my hair has put a bad taste in my mouth. I will never recommend this salon to anyone.I wish I would have looked at Yelp reviews before coming here. If you would like your hair completely damaged then come here! My hair was ruined, i had some burgundy and brown in my hair and going through many stages of different colors in my hair over the years I know that it can’t go from a dark color to platinum in one sitting. I asked to go lighter but I simply wanted a brown and Quy turned me platinum which I would have not minded if my hair wasn’t fried and multiple colors. I paid $300 just for me to have to go somewhere else for my hair to be chopped off because of the damage my hair endured from this salon. I went back for a refund and was given so little of my money back, I was kind and understanding but Quy was completely unprofessional and rude. She said she could fix my hair but after going to other stylist and even just feeling my hair, there was only the solution of cutting it. When Quy did my hair, I walked out with wet hair because it would have been close to $50+ just to style it and that I find ridiculous! A HUGE clump of my hair fell out that same day, my hair felt gummy and super dry. I recommend everyone to stay as far away from this salon as they can!!! ( Don’t know how to add photos to a review but clicking on my reviews you can see photos and three pictures of my hair from when I went here are on there!)Update: I emailed the salon as they suggested I do to resolve the issue once again and never got emailed back.
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